Software & Support Contracts
The software support contract aims to offer the best service and support to our clients. The software support contract is not only a guarantee for your software but also a full range of services and personal support to achieve the best quality standards at your work. Furthermore you will receive for example discounts on maintenance or trainings, access to additional educational materials and many more.
USC / UPDATE SERVICE CONTRACT
An Update Service Contract is offered (USC) too. This will solely provide you with the new software releases, but none of the SSC and SSC+ features.
SSC / SOFTWARE & SUPPORT CONTRACT
The Software & Support Contract (SSC) ensures that you always run the latest software version including all improvements and new features. The SSC includes discounts on maintenance, hardware upgrades, trainings, access to additional educational materials, and much more. Take advantage of the full range of services and personal support to achieve the best quality and efficiency in your core work.
Personal support: our team of experts is available to you for direct and personal support. With the SSC you benefit from priority service, available through telephone, skype and e-mail.
On-site support: as an SSC holder you get 10% discount on on-site training, installation, consulting and engineering services.
Releases and new features: being an SSC holder you are guaranteed to have access to all new software releases. Benefit from all improvements and new features!
Software reliability: mits to keep your software updated and compatible with new Windows releases.
Self education: extensive documentation and training videos are available for our SSC holders. This includes general information on acoustics, as well as information specific to Microflown systems and application cases.
Free webinars: free access to organized webinars on our
products and other topics related to acoustics.
Training: get 30% discount on dedicated training for small
groups at our office and benefit from the expertise of our experienced
Calibration: Be it for ISO like compliance, or to guarantee accurate results, instrumentation needs to be recalibrated frequently. We advise to recalibrate the Microflown sensor once per 2 years. In our lab, we use reference sensors that are recalibrated annually at an accredited lab. You receive a 30% discount on calibration as contract holder.
Repair: for repairs excluded from warranty, a 30% discount on
the repair costs is provided. Furthermore, as a SSC holder, you
get the highest priority, granting a return of your equipment
within 7 days, to ensure the continuity of your operations.
Rental: for your temporal need of additional equipment a
20% discount on rental prices is offered
SSC+ / EXTENDED WARRANTY
To our customers that have a Software Support Contract (SSC) we offer the SSC+. This will additionally give you an extended warranty for the period of the contract. Please contact Microflown or one of our local partners to obtain more information.